Support and Maintenance

Support &
maintenance

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CitrusBits can provide full maintenance, updates, analytics, and support post-launch — whether or not your software, website, or app was grown at CitrusBits.

We provide support with a dedicated team, providing 24/7 assistance and availability when trouble strikes. We monitor performance, security, uptime, backups, and analytics. We ensure your app or site is ahead of the curve as technology updates are released.

Collaborating with you, we implement your content and feature changes on the fly as your business needs demand. We also work to outlining the direction, goals, and strategies for upcoming phases of development to keep you one step ahead of the competition.

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Our support services provide secure, functional, and user-friendly experiences

Quality Assurance

Cornerstone of an effective Quality Management Plan. We catch and address bugs before they become larger issues.

Product & App Management

Iterating with nimbleness and speed, we craft a feature map and shepherd your products to the next level.

Website Care & Maintenance

Keep that shiny new site looking and performing to the highest standard. We keep you up-to-date, secure, and optimized.

Data Privacy Compliance

Protecting your customers, their data, your business, and your brand's reputation.

Security

We proactively address vulnerabilities and weaknesses that attackers may exploit, maintaining security, integrity, and availability.

Dev Ops

We employ a seamless and efficient process for developing, deploying, and maintaining your software applications.

Case study

Case study

Enhancing and supporting the Urban Plates customer experience

Urban Plates is a fast-growing restaurant chain, whose focus on delicious, healthy, and affordable food is attracting a legion of passionate customers spanning the United States. Urban Plates approached us to design and develop a web experience and a mobile app on iOS and Android that connects with their existing POS, menu, delivery, and payments systems.

Post-launch of their consumer-facing products, CitrusBits continues to support Urban Plates through support and maintenance, iterating and evolving the features available to enrich their customer experience.

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What our trusted partners and clients say...

and clients say...

“We commissioned CitrusBits to build an e-commerce mobile app, website, and admin panel to meet the unique needs of our customers in remote Alaska. They rose to the challenge and produced a modern, user-friendly e-commerce platform. The initial app launch was only the beginning of our vision for e-commerce. With each new implementation we bring up, the CitrusBits team rolls up their sleeves and gets to work. They’ve been professional, organized, innovative, and an overall joy to work with.”
Meagan WilsonE-Commerce Manager,
Alaska Commercial Co.
Meagan Wilson
“The project was a great success. We have shared the app internally and received highly positive feedback. We have also used the app with a potential customer, who was impressed with the software product, potentially generating a sale. CitrusBits is impressive in many respects, but their results stand out the most. We have a great app that allows us to demonstrate our product and produce revenue.”
Douglas SchumackerAccount Manager
Harman Embedded Audio
Douglas Schumacker
“My experience working with CitrsuBits has been excellent. Outstanding software teams are resilient, and our developers at CitrsuBits have certainly proven to be that. Our CitrsuBits friends have become as close to team members as possible, and I am grateful for the care and excellence they have provided.”
Tom PerskiVP of Outreach,
IrisVision
Tom Perski
“They were very responsive in making changes, and I appreciated that they thought through the guest experience and would come back to us with their feedback or recommendations on requested changes to make the experience better.”
Stacey SultarCMO,
Rubio's Restaurants, Inc.
Stacey Sultar
“I was most impressed with CitrusBits’ communication and project management skills. We didn’t have experience developing an app, and CitrusBits guided us throughout the process and helped us think in terms of what our app really needed instead of what we thought it needed. CitrusBits showed us different development options and explained the differences. They brought potential challenges we hadn’t thought of and proposed solutions for them. Overall, CitrusBits developed an app that answered our company’s needs.”
Tom PerskiMike Spence,
Senior VP and former CTO, Gravity Coffee Company
Tom Perski
“They gave us a professional website that was easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves. After launching our site, we saw a 70% increase in traffic and our incoming leads doubled. Clients and candidates love the design of our website.”
Sami MalikRecruitment Specialist,
Zuswork
Sami Malik
“The team is great. They were extraordinarily attentive and really kept us honest. We actually took a trip to CitrusBits’ office and found them to be very hospitable, friendly, and knowledgeable. I’m impressed with their patience and their speed. CitrusBits was willing to go the extra mile for us. They worked with us when we had questions and put a lot of effort into the project. They were just great people to work with.”
Julian VelazquezSilicon Valley Innovation Center Leader,
DuPont
Julian Velazquez
“The quality of their service is super high. We’ve finished phase A and the app was launched to the public. In the first week and a half, we had 2,000 app users. We’re now working through feature add-ons and enhancements. Overall, we’re really happy with their work. They really understood our experience because they were customers of ours. It really helped that they understood our company and were a true partner. As a result, we’re really excited to bring the app to life.”
Austin KetchamVP of Finance, Accounting & IT,
Urban Plates
Austin Ketcham
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